November 11, 2016

How to chase late payments without destroying relationships

In terms of general unpleasantness, chasing payments is roughly on par with squeezing lemon juice into your eyes.  Where to start? It’s time-intensive, socially uncomfortable, and when done wrong has the capability to destroy hard-earnt business relationships. In fact, a hard-nose discussion over late payments and imminent consequences could be the best way to kill …

How to chase late payments without destroying relationships Read More »

Voice IVR image

How to use Upwire’s voice modules for IVRs and phone surveys.

Upwire is perfect for IVR’s (interactive voice response), automated receptionists and simple call routing services. Upwire costs nothing to set up or make changes – you do it yourself in the drag-and-drop builder. You only pay when it’s used (i.e. when you get value out of it!). In this 2-minute video we take you through how to …

How to use Upwire’s voice modules for IVRs and phone surveys. Read More »

SMS lady image

4 reasons why SMS is BRILLIANT for touchpoint NPS surveys

The adoption of Net Promoter Score (NPS) has spread like wildfire amongst companies chasing customer advocacy. Now attention is turning to execution as companies look for the right balance of cost, scalability and validity. The key to successful touchpoint (or ‘episode’) NPS is timing. Landing the survey soon after the interaction – or during – …

4 reasons why SMS is BRILLIANT for touchpoint NPS surveys Read More »

SMs technology automation system

How to automatically send SMS if the call hits an answering machine

In this short clip we show you exactly how to automatically send voice to text SMS when you’re hitting answering machines. Don’t worry about continually calling people who won’t answer unknown numbers. Forget leaving recorded messages that won’t get listened to. Send an SMS instead for a 98% success rate!     To set up …

How to automatically send SMS if the call hits an answering machine Read More »