November 2016

One huge mistake companies make in their communications

When David Risley talks business communication, get your pen and notepad ready. His rap sheet includes starting his own technology blog and founding website PCMech.com which generated over a quarter of a million visitors per month. When he started, the word ‘blog’ wasn’t invented. These days he manages the hugely successful www.blogmarketingacademy.com and doesn’t mind …

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SMS workflow system

Upwire’s survey mode makes SMS perfect for NPS trackers

Survey mode takes SMS surveys to the next level. It has the smarts to know which question the respondent is replying to, which lets you automatically detect invalid answers and send error messages.  And that means more reliable results on your SMS surveys!     Try it yourself by clicking here for a free trial. No …

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US expansion upwire

5 Ways to Win with Real-time Communications

Most companies translate real-time communications to “system-triggered notifications”. Think shipping updates, taxi approaching SMSs, cancelled flight emails. All very useful in their own right. But if that’s where your real-time communications start and stop, you’re missing out. You’re sitting at the wheel of a Ferrari 360 Modena and using it to drive to the supermarket …

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How to chase late payments without destroying relationships

In terms of general unpleasantness, chasing payments is roughly on par with squeezing lemon juice into your eyes.  Where to start? It’s time-intensive, socially uncomfortable, and when done wrong has the capability to destroy hard-earnt business relationships. In fact, a hard-nose discussion over late payments and imminent consequences could be the best way to kill …

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Voice IVR image

How to use Upwire’s voice modules for IVRs and phone surveys.

Upwire is perfect for IVR’s (interactive voice response), automated receptionists and simple call routing services. Upwire costs nothing to set up or make changes – you do it yourself in the drag-and-drop builder. You only pay when it’s used (i.e. when you get value out of it!). In this 2-minute video we take you through how to …

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