Month: January 2017

Credit card late payment reminders

The REAL risk of reading your credit card to a call centre

For all the increases in credit card security – embedded chips, CVV codes, PINs – it’s somewhat astounding that many call centers still ask customers to read out their credit card numbers over the phone. Most customers have the common sense not to broadcast their card details across their office or down the street. But …

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sms to overseas customers

Use this insurance extension template to send NPS rocketing

This could be the ultimate ‘win-win’ in insurance. An automated (read low-cost and scalable) customer experience that drives additional revenue from existing customers. And a brilliant customer experience that delivers the perfect solution to a customer problem. Here’s the full automated communication flow, with both the text and voice options (more on that shortly): The …

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Email on tablet

Turbocharge email performance with these 3 Upwire features

Looking to take your email campaigns to the next level? Here are 3 Upwire features that will drive uplift in open rates, engagement and overall campaign effectiveness.   1. Use GIFs Grab attention with animations or short vids. What: If you must know, it stands for Graphics Interchange Format. It’s a file format that lets …

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sms to overseas customers

Ultimate guide to text messaging customers overseas

When things go wrong overseas, they go really wrong. Illness, credit card scams, extreme weather events. But it’s in these moments when premium mobile phone networks, travel insurance companies and banks can create lifelong advocates through timely service-related text messages. Text messaging remains the most preferred method of contact for overseas travellers.  Most travellers take …

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SMS when roaming

Why digital insurance completely depends on the communications

The industry and customers are in agreement. It’s better to purchase, manage, claim and renew insurance with the least amount of human interaction possible. Less customer effort means increased customer satisfaction. The term digital insurance has come to encompass this movement towards non-human interaction. Interpreted literally, it means any web-based purchasing and servicing of an …

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no coding sms communications system

Why you’ll win with Upwire’s ‘no code’ approach

From the outset Upwire chose to be different with its drag ‘n’ drop interface.  It means little or no coding when it comes to creating automated SMS, voice and email communications. And that decision is being rewarded with glowing feedback from our customers – including developers!   The cost of being dependant on developers There’s …

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