voice call IVR system

How to dodge an IVR design disaster

A well designed IVR should increase your service efficiency and reduce customer effort. When done poorly they are infuriating.  When done well, they drive win-win outcomes for companies and customers.   Here are 7 IVR design best practices to follow: 1. Never offer more than 5 options per menu Don’t turn your IVR into a …

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