Our story

In 2013, frustrated with the cumbersome inflexibility of traditional customer communications, Ben Brophy and Shane Berkinshaw knew there had to be a better way – and created Upwire.

Today, Upwire serves a worldwide client base of enterprise organisations and provides 24/7 global support. We operate from offices in Australia, North America, Canada and Europe.

We’d love to share our customer success stories with you – and demonstrate how we can help drive better results from your customer communications.

Connecting you profitably with your customers

Upwire is a powerful, drag-and-drop platform for multi-channel customer communications.

Our focus is results. Because we care deeply about dual outcomes, we improve both business revenue and customer experience.

Organisations worldwide use Upwire to automate timely, personal interactions that deliver better outcomes for the business and the customer.

Energising your customer lifecycle at every stage

With Upwire, organisations achieve exceptional outcomes, fast – from every communication across the customer lifecycle:

Onboarding & Engagement
Payments & Collections
Retention & Uplift

Enabling your business users to do more – quickly and easily

Upwire empowers business users to define intelligent, multi-channel customer conversations at global scale.

Use a simple drag-and-drop interface to configure automated customer conversation workflows – no coding or developer skills required. So you get extraordinary results, fast.

About Upwire

Discover the benefits of Upwire

• Increase revenue, reduce costs and improve customer experience.

• Start delivering better outcomes now – with rapid speed to deploy and easy iterative improvements.

• Avoid the need for a long and expensive dev project to deploy or improve your customer interactions.

• Enable your business to adapt and improve, fast.



Our leadership team

Shane Berkinshaw

CTO and Founder

Shane has over 23 years experience in global business
communication and development in Australia, New Zealand, EU, USA, Japan, East Asia. 

Shane was a very early adopter of Google and AWS cloud services, and saw the opportunity for CPaaS and how it could be utilized to build “solutions” to today’s communication challenges

Ben Brophy

CEO and Founder

Ben has over 20 years experience in global business communications and investment banking in Australia, East Asia, New Zealand, UK and USA.

Ben’s mission is to empower all businesses, and users, with the ability to innovate without the constraints and need for coding.