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Online auction house, Grays, reduced collections staff by 80% and improved collection rates by 30% using Upwire SMS, email and NanoSites™ CHALLENGE: Close the loop on lapsed credit cards and reduce manual collections Due to the infrequent nature of purchases from GraysOnline, over 10% of customers’ stored credit cards are lapsed when they win an …
Automation delivers 80% reduction in collections staff for grays.com Read More »
The BoardRoom Group utilised Upwire’s interactive voice response (IVR) technology to radically streamline share offer enquiries, freeing-up 13 FTEs in the process. The Challenge Contact, verify and service investors at global scale Through its share registry services, BoardRoom routinely manages periodic share offers for its clients as part of capital fund raising efforts. This …
Upwire’s IVR delivers extreme streamlining for BoardRoom Read More »
By engaging clients with a combination of Upwire’s SMS messaging and NanoSites™ Ackerman Security reduced payment arrears by 85% within one month. The Challenge Declined debits, overdue bills As with most residential and business alarm companies, Ackerman Security was struggling with an increasing volume of declined debits from customers enrolled in recurring payments for …
With Upwire’s Payment Solutions, using a combination of SMS, email and Upwire’s NanoSite™ technology, Thorn Business Finance achieved a 660% increase in customer engagement and over $8mill in incremental revenue. When COVID hit in 2020, many small businesses were so busy keeping their operations alive they simply weren’t engaging with their lenders on payments or …
Upwire Payments Solution drives 660% increase in customer engagement Read More »
[vc_row][vc_column][vc_column_text] Upwire has delivered a transformative customer onboarding solution for a leading Australian Superannuation group. Initial results show an extraordinary 2300% uplift in the completion of online applications. Working alongside long-term partner, Link Group for one of their client firms, Upwire’s customer onboarding brief was to replace a manual pension application process with a fully …
If you got a room full of CTO’s and asked them what keeps them awake, what they’re crying out for and what they need from a communication platform, what do you think they’d say? At concept stage of Upwire, we did exactly that and here’s what they came back with. An easy way to …
Upwire Connect allows you to easily monitor and manage your Upwire accounts and keep your campaigns compliant at scale Providing a centralized administration framework, Upwire Connect brings together your business and all your Upwire workflows. Upwire Connect empowers Senior Management, IT staff, Security staff, Team Leaders and any defined role to control user permissions, modify …
There are countless great A/B testing tools available to marketers these days. They’ll let you test different headlines, colour schemes, sign up buttons, and images. So, anything online really. But how many allow you to A/B test the biggest difference maker there is – communication channels? You know, SMS vs email, email vs automated phone …
Automated phone surveys are a cheap, scalable way to get customer feedback that provides a well-above-average response rate. A good one will get 50%-60% interaction rate. But what makes a good one? The million dollar question. Let us share the key learnings from the countless automated phone surveys conducted by Upwire customers. Here are …
Upwire releases VoiceIt voice biometrics module, cutting through the code to make voice biometrics quick and easy The voice channel has long been considered as the weakest link in the chain when it comes to protecting your business and customers from identity fraud. Now more than ever, your business should be considering voice biometric solutions. …
Upwire and VoiceIt team up to simplify voice biometric security Read More »
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