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Online auction house, Grays, reduced collections staff by 80% and improved collection rates by 30% using Upwire SMS, email and NanoSites™ CHALLENGE: Close the loop on lapsed credit cards and reduce manual collections Due to the infrequent nature of purchases from GraysOnline, over 10% of customers’ stored credit cards are lapsed when they win an …
Automation delivers 80% reduction in collections staff for grays.com Read More »
The BoardRoom Group utilised Upwire’s interactive voice response (IVR) technology to radically streamline share offer enquiries, freeing-up 13 FTEs in the process. The Challenge Contact, verify and service investors at global scale Through its share registry services, BoardRoom routinely manages periodic share offers for its clients as part of capital fund raising efforts. This …
Upwire’s IVR delivers extreme streamlining for BoardRoom Read More »
By engaging clients with a combination of Upwire’s SMS messaging and NanoSites™ Ackerman Security reduced payment arrears by 85% within one month. The Challenge Declined debits, overdue bills As with most residential and business alarm companies, Ackerman Security was struggling with an increasing volume of declined debits from customers enrolled in recurring payments for …
With Upwire’s Payment Solutions, using a combination of SMS, email and Upwire’s NanoSite™ technology, Thorn Business Finance achieved a 660% increase in customer engagement and over $8mill in incremental revenue. When COVID hit in 2020, many small businesses were so busy keeping their operations alive they simply weren’t engaging with their lenders on payments or …
Upwire Payments Solution drives 660% increase in customer engagement Read More »
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