How we do it
Customer Retention & Uplift
Drive better results for your business and your customers
Power-up your customer retention.
Build positive customer engagement that strengthens loyalty. Ensure your customers feel valued, grow revenue streams, and reduce customer churn. Create automated, multi-channel customer conversations that deliver extraordinary results, fast.
Retain and grow the value of your customer base
Have more meaningful and productive interactions with your customers, from every outbound communication. Create automated workflows that drive retention, uplift and engagement. By enabling customers to complete transactions more easily, they stay more engaged.
Re-engage with customers throughout the lifecycle
Support automated conversations, enquiry responses, and creation of new contracts. Deploy dynamic NanoSites to drive completion of data capture. Enable IVR voice interactions to collect data and streamline processes.
Up-sell, cross-sell and upgrades
Encourage and facilitate customer migration to higher revenue/ profit plans, memberships or agreements. Help customers on legacy plans move to products that deliver suite them better – and increase revenue for your business.
Re-activate lapsing customers
Tackle customer disengagement and drop-off with communications that re-activate relationships. Automate a staged engagement strategy, based on triggers in the customer lifecycle journey for lapsing customers.
Reduce customer churn
Decreases customer churn rates with ongoing personal communications that build loyalty. Automate a staged win-back strategy based on triggers in the customer journey. The cost of winning new customers is high, so make sure you retain the customers you have!
Cut call centre costs with automation and self-service
Reduce high call centre reliance and cost. Automate low-skill tasks like balance checks – that take up resource, time and money to manually deal with. By automating and digitising, you provide better, lower-cost outcomes than even offshore call centres can achieve. With a better customer experience.
Who we work with
Organisations around the world use Upwire for customer retention and uplift – and deliver extraordinary results.
>$10mill
Estimated incremental
revenue increase
15%
Typical reduction in
customer churn
65%
Decrease in customer service staff call and admin workload
Case studies
Thorn Business Finance
A 660% increase in customer engagement drives retention for Thorn. With NanoSites™ triggered by SMS and email outreach, there was also a $8mill+ in incremental revenue.
Case studies
GraysOnline
Retaining customers through payments re-engagement for online auction house Grays also reduced staff on collections by 80% and improved collection rates by over 30%.
Make it happen
Provide a personalised experience and reduce customer frustration. Keep customers happy and engaged. Easily configure automated customer conversations, so you get extraordinary results… fast.
Lets talk
Tell us about your challenges and objectives in customer retention, cross-sell and up-sell. Find out how Upwire can help.
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