Power-up your customer retention.

Build positive customer engagement that strengthens loyalty. Ensure your customers feel valued, grow revenue streams, and reduce customer churn. Create automated, multi-channel customer conversations that deliver extraordinary results, fast.

What is customer retention?

In the simplest terms, customer retention and uplift are the ways your business nurtures its existing customer base in order to keep these customers engaged with your product or service.

While marketing budgets often focus on acquiring leads and winning new customers, customer retention is an excellent investment in the future and success of your business. It allows your existing customers to feel valued, building loyalty and trust in your brand. A relatively low cost customer retention activity gives you a greater return on investment, creating a stronger bond with a customer who has already chosen your brand, and creating a potential organic advocate for your company.

How automated customer service conversations drive better customer retention

Customer retention solutions like automated service conversations allow you to effortlessly reengage with lapsed customers, check in on active customers during their lifecycle, and avoid customer churn by identifying and dealing with customer dissatisfaction as soon as it arises.

With intelligent ‘set and forget’ customer retention solutions, you can ensure your customers’ needs and wants are met, with a scalable solution that takes pressure off your team.

Upwire – for integrated customer retention solutions

At Upwire, we help businesses through a customer retention platform that nurtures and grows the value of your customer base, all without ever needing to spend more on call centres or or support staff. Our team can help you create a sustainable automated customer retention solution, where customers feel empowered to use self-service and get what they want while giving you total control over your data.

If you’re ready to start enjoying better customer retention, there’s no better time to try Upwire. Start a conversation with us today about how we can give your business improved uplift with smart solutions, or discover more about our personalised customer experiences via our blog.

How we do it

Drive better results for your business and your customers

Retain and grow the value of your customer base

Reduce debtor days, correct failed direct debits and credit card payment failures, enable part-payments and auto-negotiation. Automate every stage to bring more revenue in your door, faster.

Re-engage with customers throughout the lifecycle

Support automated conversations, enquiry responses, and creation of new contracts. Deploy dynamic NanoSites to drive completion of data capture. Enable IVR voice interactions to collect data and streamline processes.

Up-sell, cross-sell and upgrades

Encourage and facilitate customer migration to higher revenue/ profit plans, memberships or agreements. Help customers on legacy plans move to products that deliver suite them better – and increase revenue for your business.

Re-activate lapsing customers

Tackle customer disengagement and drop-off with communications that re-activate relationships. Automate a staged engagement strategy, based on triggers in the customer lifecycle journey for lapsing customers.

Reduce customer churn

Decreases customer churn rates with ongoing personal communications that build loyalty. Automate a staged win-back strategy based on triggers in the customer journey. The cost of winning new customers is high, so make sure you retain the customers you have!

Cut call centre costs with automation and self-service

Enable customers to serve themselves – with dynamically personalised NanoSites. Take full payments, part payments or negotiate terms (within your chosen parameters) – all without requiring an agent.

Who we work with

Organisations around the world use Upwire for customer retention and uplift – and deliver extraordinary results.


Estimated incremental
revenue increase


Typical reduction in
customer churn


Decrease in customer service staff call and admin workload


Thorn Business Finance

A 660% increase in customer engagement drives retention for Thorn. With NanoSites™ triggered by SMS and email outreach, there was also a $8mill+ in incremental revenue.



Retaining customers through payments re-engagement for online auction house Grays also reduced staff on collections by 80% and improved collection rates by over 30%.

Make it happen

Provide a personalised experience and reduce customer frustration. Keep customers happy and

engaged. Easily configure automated customer conversations, so you get extraordinary

results… fast.

Let’s talk

Tell us about your challenges and objectives in customer retention, cross-sell and up-sell. Find out how Upwire can help.

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