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Online auction house, Grays, reduced collections staff by 80% and improved collection rates by 30% using Upwire SMS, email and NanoSites™ CHALLENGE: Close the loop on lapsed credit cards and reduce manual collections Due to the infrequent nature of purchases from GraysOnline, over 10% of customers’ stored credit cards are lapsed when they win an …
Automation delivers 80% reduction in collections staff for grays.com Read More »
The BoardRoom Group utilised Upwire’s interactive voice response (IVR) technology to radically streamline share offer enquiries, freeing-up 13 FTEs in the process. The Challenge Contact, verify and service investors at global scale Through its share registry services, BoardRoom routinely manages periodic share offers for its clients as part of capital fund raising efforts. This …
Upwire’s IVR delivers extreme streamlining for BoardRoom Read More »
By engaging clients with a combination of Upwire’s SMS messaging and NanoSites™ Ackerman Security reduced payment arrears by 85% within one month. The Challenge Declined debits, overdue bills As with most residential and business alarm companies, Ackerman Security was struggling with an increasing volume of declined debits from customers enrolled in recurring payments for …
Upwire is delighted to announce a partnership with medical billing and practice management solutions provider, PHI Medical Office Solutions. The partnership will enable PHI Medical and Upwire together to deliver a richer, multi-channel Payment Solutions service to healthcare providers, encompassing email, SMS, IVR and Upwire’s NanoSite technology. Upwire will augment PHI Medical’s current payment portal, …
A healthy new partnership for Digital Payment Technology Read More »
With Upwire’s Payment Solutions, using a combination of SMS, email and Upwire’s NanoSite™ technology, Thorn Business Finance achieved a 660% increase in customer engagement and over $8mill in incremental revenue. When COVID hit in 2020, many small businesses were so busy keeping their operations alive they simply weren’t engaging with their lenders on payments or …
Upwire Payments Solution drives 660% increase in customer engagement Read More »
If there’s one customer journey insurance providers should nail, it’s the insurance policy renewal. Well-worn marketing textbooks will tell you that the cost to retain a customer is one fifth of the cost to acquire a new one. Whether or not that exact figure rings true for your company, it won’t be far off. Letting …
How to ensure insurance renewals never get missed ever again Read More »
This could be the ultimate ‘win-win’ in insurance. An automated (read low-cost and scalable) customer experience that drives additional revenue from existing customers. And a brilliant customer experience that delivers the perfect solution to a customer problem. Here’s the full automated communication flow, with both the text and voice options (more on that shortly): The …
Use this insurance extension template to send NPS rocketing Read More »
The industry and customers are in agreement. It’s better to purchase, manage, claim and renew insurance with the least amount of human interaction possible. Less customer effort means increased customer satisfaction. The term digital insurance has come to encompass this movement towards non-human interaction. Interpreted literally, it means any web-based purchasing and servicing of an …
Why digital insurance completely depends on the communications Read More »
Incomplete surveys are a constant bugbear in market research fieldwork. Happily, Upwire can automatically identify abandoned surveys and send reminders or a second survey to recipients. And it works for phone surveys and SMS! > In your voice builder, tag all modules as ‘incomplete’ except the last. If the call ends at end of these …
Upwire pro tip: send reminders for incomplete surveys Read More »
60 seconds is all it takes to set up an SMS appointment reminder with Upwire. Check out the demo then CLICK HERE to trial for free (no credit card required).
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