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If you got a room full of CTO’s and asked them what keeps them awake, what they’re crying out for and what they need from a communication platform, what do you think they’d say? At concept stage of Upwire, we did exactly that and here’s what they came back with. An easy way to …
Unfortunately, many Operations Managers’ projects kick off with the time-honoured cry: “the call centre’s blowing up!”. It might be a network outage, a defective product, or a supplier failing to show. Either way, communications need to be sent to impacted customers. And invariably, that can’t happen right away. Sending a text message to impacted customers …
4 essentials for Operations Managers sending comms Read More »
The industry and customers are in agreement. It’s better to purchase, manage, claim and renew insurance with the least amount of human interaction possible. Less customer effort means increased customer satisfaction. The term digital insurance has come to encompass this movement towards non-human interaction. Interpreted literally, it means any web-based purchasing and servicing of an …
Why digital insurance completely depends on the communications Read More »
“You star, you’ve saved 10 grand!” – the SMS notifications I wish my bank sent me. “You’ve made a $106.00 payment to a new BPAY biller” – the SMS notifications my bank does send me. Quite the contrast. It’s actually an achievement they’ve managed to make it this boring and unengaging. Their automated text or …
How to send SMS notifications your customers will LOVE Read More »
In this short clip we show you how easily you can set-up a 2-way SMS that triggers an outbound call, using a common travel insurance example. It’s just that easy to set up automated comms with Upwire! To set up your first 2-way SMS and get $10 free credit CLICK HERE
When David Risley talks business communication, get your pen and notepad ready. His rap sheet includes starting his own technology blog and founding website PCMech.com which generated over a quarter of a million visitors per month. When he started, the word ‘blog’ wasn’t invented. These days he manages the hugely successful www.blogmarketingacademy.com and doesn’t mind …
One huge mistake companies make in their communications Read More »
Most companies translate real-time communications to “system-triggered notifications”. Think shipping updates, taxi approaching SMSs, cancelled flight emails. All very useful in their own right. But if that’s where your real-time communications start and stop, you’re missing out. You’re sitting at the wheel of a Ferrari 360 Modena and using it to drive to the supermarket …
One of the most popular and simple applications for Upwire is sending late payment reminders. So we’re well placed to tell you the most impactful strategy our customers use. It’s SMS. One new customer has achieved over 30% reduction in bad debt and overdue accounts exceeding 60 days. How? They switched from email-only communications to …
Reduce bad debt by 30% with SMS payment reminders Read More »
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