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Online auction house, Grays, reduced collections staff by 80% and improved collection rates by 30% using Upwire SMS, email and NanoSites™ CHALLENGE: Close the loop on lapsed credit cards and reduce manual collections Due to the infrequent nature of purchases from GraysOnline, over 10% of customers’ stored credit cards are lapsed when they win an …
Automation delivers 80% reduction in collections staff for grays.com Read More »
The BoardRoom Group utilised Upwire’s interactive voice response (IVR) technology to radically streamline share offer enquiries, freeing-up 13 FTEs in the process. The Challenge Contact, verify and service investors at global scale Through its share registry services, BoardRoom routinely manages periodic share offers for its clients as part of capital fund raising efforts. This …
Upwire’s IVR delivers extreme streamlining for BoardRoom Read More »
By engaging clients with a combination of Upwire’s SMS messaging and NanoSites™ Ackerman Security reduced payment arrears by 85% within one month. The Challenge Declined debits, overdue bills As with most residential and business alarm companies, Ackerman Security was struggling with an increasing volume of declined debits from customers enrolled in recurring payments for …
Upwire is delighted to announce a partnership with medical billing and practice management solutions provider, PHI Medical Office Solutions. The partnership will enable PHI Medical and Upwire together to deliver a richer, multi-channel Payment Solutions service to healthcare providers, encompassing email, SMS, IVR and Upwire’s NanoSite technology. Upwire will augment PHI Medical’s current payment portal, …
A healthy new partnership for Digital Payment Technology Read More »
With Upwire’s Payment Solutions, using a combination of SMS, email and Upwire’s NanoSite™ technology, Thorn Business Finance achieved a 660% increase in customer engagement and over $8mill in incremental revenue. When COVID hit in 2020, many small businesses were so busy keeping their operations alive they simply weren’t engaging with their lenders on payments or …
Upwire Payments Solution drives 660% increase in customer engagement Read More »
We recently split test email vs SMS to direct customers to an online registration form. It was on behalf of a financial services customer, with the aim of learning about the intricacies of cross-channel journeys and impact on overall performance. While the results may be impacted by the industry and the use case, the results …
This test will make you rethink driving web traffic from SMS Read More »
You could try yet another subject line, change up the copy, and even add some sassy emoticons. But at this point, you might have to admit that you’ve got the most out of your email campaigns. Unfortunately, the ceiling for email campaigns isn’t that high. An open rate of 40% is considered phenomenal for email, …
Looking to take your email campaigns to the next level? Here are 3 Upwire features that will drive uplift in open rates, engagement and overall campaign effectiveness. 1. Use GIFs Grab attention with animations or short vids. What: If you must know, it stands for Graphics Interchange Format. It’s a file format that lets …
Turbocharge email performance with these 3 Upwire features Read More »
Every now and then we like to shine a light on one of Upwire’s brilliant features. One that can make your life a whole lot easier in just a few clicks. In focus this week is data splitting for ‘A/B testing’ – a way to run side-by-side tests to see what communication strategy works better. …
Upwire pro tip: Set-up A/B testing in short order Read More »
When David Risley talks business communication, get your pen and notepad ready. His rap sheet includes starting his own technology blog and founding website PCMech.com which generated over a quarter of a million visitors per month. When he started, the word ‘blog’ wasn’t invented. These days he manages the hugely successful www.blogmarketingacademy.com and doesn’t mind …
One huge mistake companies make in their communications Read More »
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