NPS

SMS template system

4 reasons why SMS [Text Messages] are perfect for NPS

NPS surveys have become wildly popular amongst businesses looking to track customer sentiment, either towards their brand or towards a particular sales or service interaction. Here we look at why SMS Text Message Feedback Surveys are the single most effective tool for ‘episode’ NPS – where customer sentiment is tracked shortly after an interaction with …

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call when roaming

Upwire pro tip: Call a customer if they SMS keyword ‘Call’

For a customer experience that is guaranteed to deliver a NPS spike, offer to call your customers if they reply to an SMS with ‘CALL’.  It tells your customers you are serious about providing them a resolution and are willing to do it on their terms. It’s especially well received in industries where overseas travel …

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Airport SMS

How to supercharge customer satisfaction with real time communications

There are a few ways to becoming a truly respected and admired brand.  One is providing great products and services that people appreciate. Another is showing up when your customers need you. Consider the common scenario of a stranded traveler. Their flight home has been cancelled due to an extreme weather event.  Tired, frustrated and …

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SMS workflow system

Upwire’s survey mode makes SMS perfect for NPS trackers

Survey mode takes SMS surveys to the next level. It has the smarts to know which question the respondent is replying to, which lets you automatically detect invalid answers and send error messages.  And that means more reliable results on your SMS surveys!     Try it yourself by clicking here for a free trial. No …

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SMS lady image

4 reasons why SMS is BRILLIANT for touchpoint NPS surveys

The adoption of Net Promoter Score (NPS) has spread like wildfire amongst companies chasing customer advocacy. Now attention is turning to execution as companies look for the right balance of cost, scalability and validity. The key to successful touchpoint (or ‘episode’) NPS is timing. Landing the survey soon after the interaction – or during – …

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