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The call centre is fast becoming a front line in the credit card fraud battle. Online and instore payment channels have improved security measures in recent years, leaving the call centre as the weakest link for fraudsters to target. Call centres must comply with strict data security standards that cover the storage of sensitive credit …
How to solve the biggest problems with call centre fraud Read More »
For all the increases in credit card security – embedded chips, CVV codes, PINs – it’s somewhat astounding that many call centers still ask customers to read out their credit card numbers over the phone. Most customers have the common sense not to broadcast their card details across their office or down the street. But …
The REAL risk of reading your credit card to a call centre Read More »
In terms of general unpleasantness, chasing payments is roughly on par with squeezing lemon juice into your eyes. Where to start? It’s time-intensive, socially uncomfortable, and when done wrong has the capability to destroy hard-earnt business relationships. In fact, a hard-nose discussion over late payments and imminent consequences could be the best way to kill …
How to chase late payments without destroying relationships Read More »
One of the most popular and simple applications for Upwire is sending late payment reminders. So we’re well placed to tell you the most impactful strategy our customers use. It’s SMS. One new customer has achieved over 30% reduction in bad debt and overdue accounts exceeding 60 days. How? They switched from email-only communications to …
Reduce bad debt by 30% with SMS payment reminders Read More »
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