Check out what’s under the bonnet.
Unique online customer experiences.
Easy integrations, seamless deployment.
For a customer experience that is guaranteed to deliver a NPS spike, offer to call your customers if they reply to an SMS with ‘CALL’. It tells your customers you are serious about providing them a resolution and are willing to do it on their terms. It’s especially well received in industries where overseas travel …
Upwire pro tip: Call a customer if they SMS keyword ‘Call’ Read More »
Every now and then we like to shine a light on one of Upwire’s brilliant features. One that can make your life a whole lot easier in just a few clicks. In focus this week is data splitting for ‘A/B testing’ – a way to run side-by-side tests to see what communication strategy works better. …
Upwire pro tip: Set-up A/B testing in short order Read More »
60 seconds is all it takes to set up an SMS appointment reminder with Upwire. Check out the demo then CLICK HERE to trial for free (no credit card required).
I am asked this question every other day of the week… “Is the smartphone app the new way to communicate with a customer and will it replace SMS and other communication channels?” My answer is “No” and here is why. Over use it…you lose it! The smartphone app and push messaging in theory is …
“You star, you’ve saved 10 grand!” – the SMS notifications I wish my bank sent me. “You’ve made a $106.00 payment to a new BPAY biller” – the SMS notifications my bank does send me. Quite the contrast. It’s actually an achievement they’ve managed to make it this boring and unengaging. Their automated text or …
How to send SMS notifications your customers will LOVE Read More »
There are a few ways to becoming a truly respected and admired brand. One is providing great products and services that people appreciate. Another is showing up when your customers need you. Consider the common scenario of a stranded traveler. Their flight home has been cancelled due to an extreme weather event. Tired, frustrated and …
How to supercharge customer satisfaction with real time communications Read More »
In this short clip we show you how easily you can set-up a 2-way SMS that triggers an outbound call, using a common travel insurance example. It’s just that easy to set up automated comms with Upwire! To set up your first 2-way SMS and get $10 free credit CLICK HERE
When David Risley talks business communication, get your pen and notepad ready. His rap sheet includes starting his own technology blog and founding website PCMech.com which generated over a quarter of a million visitors per month. When he started, the word ‘blog’ wasn’t invented. These days he manages the hugely successful www.blogmarketingacademy.com and doesn’t mind …
One huge mistake companies make in their communications Read More »
Survey mode takes SMS surveys to the next level. It has the smarts to know which question the respondent is replying to, which lets you automatically detect invalid answers and send error messages. And that means more reliable results on your SMS surveys! Try it yourself by clicking here for a free trial. No …
Upwire’s survey mode makes SMS perfect for NPS trackers Read More »
Most companies translate real-time communications to “system-triggered notifications”. Think shipping updates, taxi approaching SMSs, cancelled flight emails. All very useful in their own right. But if that’s where your real-time communications start and stop, you’re missing out. You’re sitting at the wheel of a Ferrari 360 Modena and using it to drive to the supermarket …
Suite 101, 6-8 Clarke St Crows Nest NSW 2065 Sydney, Australia
upwire.com
Keep me up to date with content, updates, and offers
© 2021 Upwire. All Rights Reserved.
