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Create a membership renewal campaign using 2 way SMS in just 1 minute. Check out the clip below to see exactly how easy it is with Upwire. No coding required! To try it free CLICK HERE, no credit card required.
Create SMS membership renewals in 1 minute Read More »
It is not rocket science, but these tips helped save our customer $4m in less than 6 months. I want to share with you, the simple secrets that will take the pain out of your Account Receivables…and best of all; it takes less time to set up than it does to buy a cup of
Automated payment reminders that will SLASH your Account Receivables. Read More »
In terms of general unpleasantness, chasing payments is roughly on par with squeezing lemon juice into your eyes. Where to start? It’s time-intensive, socially uncomfortable, and when done wrong has the capability to destroy hard-earnt business relationships. In fact, a hard-nose discussion over late payments and imminent consequences could be the best way to kill
How to chase late payments without destroying relationships Read More »
One of the most popular and simple applications for Upwire is sending late payment reminders. So we’re well placed to tell you the most impactful strategy our customers use. It’s SMS. One new customer has achieved over 30% reduction in bad debt and overdue accounts exceeding 60 days. How? They switched from email-only communications to
Reduce bad debt by 30% with SMS payment reminders Read More »
The adoption of Net Promoter Score (NPS) has spread like wildfire amongst companies chasing customer advocacy. Now attention is turning to execution as companies look for the right balance of cost, scalability and validity. The key to successful touchpoint (or ‘episode’) NPS is timing. Landing the survey soon after the interaction – or during –
4 reasons why SMS is BRILLIANT for touchpoint NPS surveys Read More »
In this short clip we show you exactly how to automatically send voice to text SMS when you’re hitting answering machines. Don’t worry about continually calling people who won’t answer unknown numbers. Forget leaving recorded messages that won’t get listened to. Send an SMS instead for a 98% success rate! To set up
How to automatically send SMS if the call hits an answering machine Read More »
Upwire is all about building smart, automated communications for customers, staff and suppliers. We love sharing in the excitement of first time users building their first campaigns. So to help make this as easy as possible we’ve created a playlist of step-by-step tutorials on the Upwire YouTube page. In this first video tutorial we show you
Your first 2-way SMS project, step-by-step Read More »
Failed direct debits are a serious threat to subscription and membership based businesses. They are a key churn trigger as customers re-evaluate your service when deciding whether to set up a new direct debit. If you’re business’ lifeblood is subscription or membership services, you need to have your failed direct debit process nailed! Make sure
How to stop direct debit failures killing your business Read More »
At its worst, marketing automation platforms make customers feel insignificant, used and frustrated. It’s not personalised, it’s possibly invasive and worst of all…it’s one way. You’re talking at your customers. As CRM Search puts it, “the dirty little secret that marketing automation software vendors don’t share is that most of their customers relegate their solutions to
Is your lazy marketing automation irritating customers? Read More »
Never underestimate people’s ability to ignore inconvenient truths. Like the fact over 40% of marketing and service emails sent to customers won’t ever get opened. Unfortunately, most of us prefer to believe our communications are effective because we put a lot of time into them. We carefully crafted the content, and gave it a witty
One ridiculously easy way to ensure your message gets read Read More »
Experience extraordinary results at every stage of the customer lifecycle - from onboarding and payments to customer service and retention
