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Online auction house, Grays, reduced collections staff by 80% and improved collection rates by 30% using Upwire SMS, email and NanoSites™ CHALLENGE: Close the loop on lapsed credit cards and reduce manual collections Due to the infrequent nature of purchases from GraysOnline, over 10% of customers’ stored credit cards are lapsed when they win an …
Automation delivers 80% reduction in collections staff for grays.com Read More »
The BoardRoom Group utilised Upwire’s interactive voice response (IVR) technology to radically streamline share offer enquiries, freeing-up 13 FTEs in the process. The Challenge Contact, verify and service investors at global scale Through its share registry services, BoardRoom routinely manages periodic share offers for its clients as part of capital fund raising efforts. This …
Upwire’s IVR delivers extreme streamlining for BoardRoom Read More »
By engaging clients with a combination of Upwire’s SMS messaging and NanoSites™ Ackerman Security reduced payment arrears by 85% within one month. The Challenge Declined debits, overdue bills As with most residential and business alarm companies, Ackerman Security was struggling with an increasing volume of declined debits from customers enrolled in recurring payments for …
Upwire is delighted to announce a partnership with medical billing and practice management solutions provider, PHI Medical Office Solutions. The partnership will enable PHI Medical and Upwire together to deliver a richer, multi-channel Payment Solutions service to healthcare providers, encompassing email, SMS, IVR and Upwire’s NanoSite technology. Upwire will augment PHI Medical’s current payment portal, …
A healthy new partnership for Digital Payment Technology Read More »
With Upwire’s Payment Solutions, using a combination of SMS, email and Upwire’s NanoSite™ technology, Thorn Business Finance achieved a 660% increase in customer engagement and over $8mill in incremental revenue. When COVID hit in 2020, many small businesses were so busy keeping their operations alive they simply weren’t engaging with their lenders on payments or …
Upwire Payments Solution drives 660% increase in customer engagement Read More »
As you may already know, Zync is rebranding as Upwire. Since creating Upwire a little over a year ago we’ve been running the Zync and Upwire brands side-by-side. And while we’ve grown attached to the Zync name after pouring our heart and soul into it over the last 8 years, the time has come to move forward as …
People on the hunt for global cloud communication APIs often ask us “what’s the difference between Upwire and Twilio?” Both offer the ability to build voice and text communications with integrations into other applications or platforms. But how they do it differs greatly. Carrier disruption vs end-user experience Twilio was founded to disrupt legacy telecommunications …
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