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There are countless great A/B testing tools available to marketers these days. They’ll let you test different headlines, colour schemes, sign up buttons, and images. So, anything online really. But how many allow you to A/B test the biggest difference maker there is – communication channels? You know, SMS vs email, email vs automated phone …
This could be the ultimate ‘win-win’ in insurance. An automated (read low-cost and scalable) customer experience that drives additional revenue from existing customers. And a brilliant customer experience that delivers the perfect solution to a customer problem. Here’s the full automated communication flow, with both the text and voice options (more on that shortly): The …
Use this insurance extension template to send NPS rocketing Read More »
For a customer experience that is guaranteed to deliver a NPS spike, offer to call your customers if they reply to an SMS with ‘CALL’. It tells your customers you are serious about providing them a resolution and are willing to do it on their terms. It’s especially well received in industries where overseas travel …
Upwire pro tip: Call a customer if they SMS keyword ‘Call’ Read More »
There are a few ways to becoming a truly respected and admired brand. One is providing great products and services that people appreciate. Another is showing up when your customers need you. Consider the common scenario of a stranded traveler. Their flight home has been cancelled due to an extreme weather event. Tired, frustrated and …
How to supercharge customer satisfaction with real time communications Read More »
Most companies translate real-time communications to “system-triggered notifications”. Think shipping updates, taxi approaching SMSs, cancelled flight emails. All very useful in their own right. But if that’s where your real-time communications start and stop, you’re missing out. You’re sitting at the wheel of a Ferrari 360 Modena and using it to drive to the supermarket …
It is not rocket science, but these tips helped save our customer $4m in less than 6 months. I want to share with you, the simple secrets that will take the pain out of your Account Receivables…and best of all; it takes less time to set up than it does to buy a cup of …
Automated payment reminders that will SLASH your Account Receivables. Read More »
In this short clip we show you exactly how to automatically send voice to text SMS when you’re hitting answering machines. Don’t worry about continually calling people who won’t answer unknown numbers. Forget leaving recorded messages that won’t get listened to. Send an SMS instead for a 98% success rate! To set up …
How to automatically send SMS if the call hits an answering machine Read More »
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