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Online auction house, Grays, reduced collections staff by 80% and improved collection rates by 30% using Upwire SMS, email and NanoSites™ CHALLENGE: Close the loop on lapsed credit cards and reduce manual collections Due to the infrequent nature of purchases from GraysOnline, over 10% of customers’ stored credit cards are lapsed when they win an …
Automation delivers 80% reduction in collections staff for grays.com Read More »
The BoardRoom Group utilised Upwire’s interactive voice response (IVR) technology to radically streamline share offer enquiries, freeing-up 13 FTEs in the process. The Challenge Contact, verify and service investors at global scale Through its share registry services, BoardRoom routinely manages periodic share offers for its clients as part of capital fund raising efforts. This …
Upwire’s IVR delivers extreme streamlining for BoardRoom Read More »
By engaging clients with a combination of Upwire’s SMS messaging and NanoSites™ Ackerman Security reduced payment arrears by 85% within one month. The Challenge Declined debits, overdue bills As with most residential and business alarm companies, Ackerman Security was struggling with an increasing volume of declined debits from customers enrolled in recurring payments for …
Upwire is delighted to announce a partnership with medical billing and practice management solutions provider, PHI Medical Office Solutions. The partnership will enable PHI Medical and Upwire together to deliver a richer, multi-channel Payment Solutions service to healthcare providers, encompassing email, SMS, IVR and Upwire’s NanoSite technology. Upwire will augment PHI Medical’s current payment portal, …
A healthy new partnership for Digital Payment Technology Read More »
[vc_row][vc_column][vc_column_text] Upwire has delivered a transformative customer onboarding solution for a leading Australian Superannuation group. Initial results show an extraordinary 2300% uplift in the completion of online applications. Working alongside long-term partner, Link Group for one of their client firms, Upwire’s customer onboarding brief was to replace a manual pension application process with a fully …
If you got a room full of CTO’s and asked them what keeps them awake, what they’re crying out for and what they need from a communication platform, what do you think they’d say? At concept stage of Upwire, we did exactly that and here’s what they came back with. An easy way to …
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