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Automated phone surveys are a cheap, scalable way to get customer feedback that provides a well-above-average response rate. A good one will get 50%-60% interaction rate. But what makes a good one? The million dollar question. Let us share the key learnings from the countless automated phone surveys conducted by Upwire customers. Here are …
Incomplete surveys are a constant bugbear in market research fieldwork. Happily, Upwire can automatically identify abandoned surveys and send reminders or a second survey to recipients. And it works for phone surveys and SMS! > In your voice builder, tag all modules as ‘incomplete’ except the last. If the call ends at end of these …
Upwire pro tip: send reminders for incomplete surveys Read More »
When was the last time you implemented a perfect market research campaign? You deployed quickly , got the sampling spot on, and had high completion rates? If you answered ‘I do every time’, congratulations. You are among a tiny minority. The rest of us however need an agile approach to market research. A platform that …
Upwire is perfect for IVR’s (interactive voice response), automated receptionists and simple call routing services. Upwire costs nothing to set up or make changes – you do it yourself in the drag-and-drop builder. You only pay when it’s used (i.e. when you get value out of it!). In this 2-minute video we take you through how to …
How to use Upwire’s voice modules for IVRs and phone surveys. Read More »
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