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Incomplete surveys are a constant bugbear in market research fieldwork. Happily, Upwire can automatically identify abandoned surveys and send reminders or a second survey to recipients. And it works for phone surveys and SMS! > In your voice builder, tag all modules as ‘incomplete’ except the last. If the call ends at end of these …
Upwire pro tip: send reminders for incomplete surveys Read More »
For a customer experience that is guaranteed to deliver a NPS spike, offer to call your customers if they reply to an SMS with ‘CALL’. It tells your customers you are serious about providing them a resolution and are willing to do it on their terms. It’s especially well received in industries where overseas travel …
Upwire pro tip: Call a customer if they SMS keyword ‘Call’ Read More »
Good IT developers are vital for business success today. They can be damn expensive too. So it’s critical they’re deployed on transformative projects and not bogged down in maintenance and on-going grunt work of your business communications. One, because there’s huge opportunity cost in tying them up with mundane maintenance tasks. And two, because they’ll get bored …
Stop wasting developers on your communications; 3 rules to follow Read More »
Every now and then we like to shine a light on one of Upwire’s brilliant features. One that can make your life a whole lot easier in just a few clicks. In focus this week is data splitting for ‘A/B testing’ – a way to run side-by-side tests to see what communication strategy works better. …
Upwire pro tip: Set-up A/B testing in short order Read More »
60 seconds is all it takes to set up an SMS appointment reminder with Upwire. Check out the demo then CLICK HERE to trial for free (no credit card required).
When Zync wanted to build a messaging platform to help businesses communicate with customers, it turned to Google Cloud Platform for its unlimited scalability. Zync, based near Sydney, Australia, delivers commercial SMS text messages, voicemails and emails for a wide range of businesses globally. Scaling to deliver business communications Recently when Zync delivered 800,000 …
Zync delivers millions of business messages daily through Google Cloud Platform Read More »
I am asked this question every other day of the week… “Is the smartphone app the new way to communicate with a customer and will it replace SMS and other communication channels?” My answer is “No” and here is why. Over use it…you lose it! The smartphone app and push messaging in theory is …
“You star, you’ve saved 10 grand!” – the SMS notifications I wish my bank sent me. “You’ve made a $106.00 payment to a new BPAY biller” – the SMS notifications my bank does send me. Quite the contrast. It’s actually an achievement they’ve managed to make it this boring and unengaging. Their automated text or …
How to send SMS notifications your customers will LOVE Read More »
There are a few ways to becoming a truly respected and admired brand. One is providing great products and services that people appreciate. Another is showing up when your customers need you. Consider the common scenario of a stranded traveler. Their flight home has been cancelled due to an extreme weather event. Tired, frustrated and …
How to supercharge customer satisfaction with real time communications Read More »
In this short clip we show you how easily you can set-up a 2-way SMS that triggers an outbound call, using a common travel insurance example. It’s just that easy to set up automated comms with Upwire! To set up your first 2-way SMS and get $10 free credit CLICK HERE
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