Month: November 2016

City communications system

Upwire pro tip: send reminders for incomplete surveys

Incomplete surveys are a constant bugbear in market research fieldwork. Happily, Upwire can automatically identify abandoned surveys and send reminders or a second survey to recipients. And it works for phone surveys and SMS! > In your voice builder, tag all modules as ‘incomplete’ except the last.  If the call ends at end of these …

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call when roaming

Upwire pro tip: Call a customer if they SMS keyword ‘Call’

For a customer experience that is guaranteed to deliver a NPS spike, offer to call your customers if they reply to an SMS with ‘CALL’.  It tells your customers you are serious about providing them a resolution and are willing to do it on their terms. It’s especially well received in industries where overseas travel …

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no coding sms communications system

Stop wasting developers on your communications; 3 rules to follow

Good IT developers are vital for business success today. They can be damn expensive too. So it’s critical they’re deployed on transformative projects and not bogged down in maintenance and on-going grunt work of your business communications. One, because there’s huge opportunity cost in tying them up with mundane maintenance tasks. And two, because they’ll get bored …

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Server room SMS system

Zync delivers millions of business messages daily through Google Cloud Platform

When Zync wanted to build a messaging platform to help businesses communicate with customers, it turned to Google Cloud Platform for its unlimited scalability. Zync, based near Sydney, Australia, delivers commercial SMS text messages, voicemails and emails for a wide range of businesses globally.   Scaling to deliver business communications Recently when Zync delivered 800,000 …

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automated sms system for easy communications

How to send SMS notifications your customers will LOVE

“You star, you’ve saved 10 grand!” – the SMS notifications I wish my bank sent me. “You’ve made a $106.00 payment to a new BPAY biller” – the SMS notifications my bank does send me. Quite the contrast. It’s actually an achievement they’ve managed to make it this boring and unengaging.  Their automated text or …

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Airport SMS

How to supercharge customer satisfaction with real time communications

There are a few ways to becoming a truly respected and admired brand.  One is providing great products and services that people appreciate. Another is showing up when your customers need you. Consider the common scenario of a stranded traveler. Their flight home has been cancelled due to an extreme weather event.  Tired, frustrated and …

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