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An Interactive Voice Response (IVR) solution is a voice call technology that lets callers interact with your business using automated menus and keypad prompts. You know, “press ‘1’ for account balance”. IVR’s have been around for ages, but cloud platforms with drag and drop interfaces have not. They enable businesses to build and change IVR’s …
5 reasons why you need a drag and drop IVR solution Read More »
Upwire releases VoiceIt voice biometrics module, cutting through the code to make voice biometrics quick and easy The voice channel has long been considered as the weakest link in the chain when it comes to protecting your business and customers from identity fraud. Now more than ever, your business should be considering voice biometric solutions. …
Upwire and VoiceIt team up to simplify voice biometric security Read More »
A well designed IVR should increase your service efficiency and reduce customer effort. When done poorly they are infuriating. When done well, they drive win-win outcomes for companies and customers. Here are 7 IVR design best practices to follow: 1. Never offer more than 5 options per menu Don’t turn your IVR into a …
A well designed IVR should increase your service efficiency and reduce customer effort. When done poorly they are infuriating. When done well, they drive win-win outcomes for companies and customers. Here are 7 IVR design best practices to follow: 1. Never offer more than 5 options per menu Don’t turn your IVR into a …
One of the most common Upwire use cases is interactive voice response (IVR) systems. For the uninitiated, this is a sequence of recorded messages made on a voice call, where the user is prompted for keypad inputs. You know, “press 1 to speak to customer service”. This is the enabling technology behind phone surveys, automated …
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