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The quickest and easiest way to securely accept credit card payments over the phone, without code Building secure payment IVRs does not need to be hard and you don’t need to be a developer. Paid by Upwire allows you to take advantage of PCI compliant “best-in-breed” cloud infrastructure to securely accept credit card payments over …
An Interactive Voice Response (IVR) solution is a voice call technology that lets callers interact with your business using automated menus and keypad prompts. You know, “press ‘1’ for account balance”. IVR’s have been around for ages, but cloud platforms with drag and drop interfaces have not. They enable businesses to build and change IVR’s …
5 reasons why you need a drag and drop IVR solution Read More »
A well designed IVR should increase your service efficiency and reduce customer effort. When done poorly they are infuriating. When done well, they drive win-win outcomes for companies and customers. Here are 7 IVR design best practices to follow: 1. Never offer more than 5 options per menu Don’t turn your IVR into a …
When it comes to business advice, there is some truly disturbing information available on the internet. But this advice regarding taking credit card payments over the phone is next level. It featured in a quite popular article that features prominently in search results for accepting credit card payments over the phone. Here’s a screenshot so …
Taking card payments via phone; the worst advice we’ve ever seen. Read More »
A well designed IVR should increase your service efficiency and reduce customer effort. When done poorly they are infuriating. When done well, they drive win-win outcomes for companies and customers. Here are 7 IVR design best practices to follow: 1. Never offer more than 5 options per menu Don’t turn your IVR into a …
One of the most common Upwire use cases is interactive voice response (IVR) systems. For the uninitiated, this is a sequence of recorded messages made on a voice call, where the user is prompted for keypad inputs. You know, “press 1 to speak to customer service”. This is the enabling technology behind phone surveys, automated …
The call centre is fast becoming a front line in the credit card fraud battle. Online and instore payment channels have improved security measures in recent years, leaving the call centre as the weakest link for fraudsters to target. Call centres must comply with strict data security standards that cover the storage of sensitive credit …
How to solve the biggest problems with call centre fraud Read More »
For all the increases in credit card security – embedded chips, CVV codes, PINs – it’s somewhat astounding that many call centers still ask customers to read out their credit card numbers over the phone. Most customers have the common sense not to broadcast their card details across their office or down the street. But …
The REAL risk of reading your credit card to a call centre Read More »
Our customers love Upwire because it keeps them AGILE. When you integrate with Upwire’s API, you can then make all sorts of changes – in real-time – without any coding or specialist IT skills. In this video we show you how Upwire lets you make these changes in seconds to an automated inbound call (aka …
Upwire is perfect for IVR’s (interactive voice response), automated receptionists and simple call routing services. Upwire costs nothing to set up or make changes – you do it yourself in the drag-and-drop builder. You only pay when it’s used (i.e. when you get value out of it!). In this 2-minute video we take you through how to …
How to use Upwire’s voice modules for IVRs and phone surveys. Read More »
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